Job Description

Job Description:

Essential Job Functions- Registered Representative - FINRA Required

• Provides service via inbound contact center /telephones and responds to highly complex customer questions and/or escalates/ refers call or service request to appropriate personnel.

• Research customer inquiries and responds to appropriate parties in a timely manner.

• Perform account updates/Maintenance, processes requests and updates account history with results of inquiry to include proper documentation.

• Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements as needed.

• Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information as needed.

• Interfaces with team members, management, and customers in reference to customer service issues.

• Supports escalation and resource calls and research and resolution work from front-line and back-office admin teams as assigned.

• Supports service recovery activities in managing multiple client call remediation and Voice of the Customer (VOC) survey feedback and escalations as assigned.

• Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions. - Continuous improvement activity

• Assists supervisor/manager with the day-to-day operations of the customer service area, including training and/or mentoring less experienced staff.

• Support QA function for general service teams and enhanced QA review required for FINRA registered associates performing transactions on products with Variable investment feature (FINRA governed) as needed/assigned.

Mandatory Qualifications

• High school diploma or G.E.D. is mandatory and will need to be provided

• Minimum two years of customer service and call center experience is mandatory

• Life insurance call center experience is mandatory

• Experience in financial, investment, insurance or banking services where FINRA certification was required is a mandatory experience for this role

• FINRA 6 or 7 minimum Certification is required at hire (currently registered or U5 within 2-year FINRA window and in good standing)

Other Qualifications

• Experience working with organizational functions and personnel

• Experience working with fax machines, computer software, and telephone technology

• Experience working with and skilled in the use of help desk software

• Strong business and analytical problem-solving skills

• Strong communication skills

• Ability to work independently

• Ability to follow oral and written directions

• Lean /Six Sigma certification or experience is preferred

Work Environment

• This position is remote within the United States of America

• We will provide equipment to work in your home office environment

• Standard working hours: Monday to Friday, 7:00 am - 8:00 pm CST (8-hour shifts)

• All applicants must be legally authorized to work in the United States without requiring sponsorship now or in the future

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We're committed to fostering an inclusive environment where everyone can thrive.

If you are an applicant from the United States, Guam, or Puerto Rico

DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below .

We participate in E-Verify. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters . To access the postings in the link below, select your state to view all applicable federal, state and locality postings. Postings are available in English, and in Spanish, where required. View postings below.

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Disability Accommodations

If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email (gss-hr-er@dxc.com) .

Please note: DXC will respond only to requests for accommodations due to a disability.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here _._

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