Job Description

The Hotel Housekeeper is responsible for maintaining the cleanliness, sanitation, and tidiness of guest rooms, public areas, and back-of-house areas according to the hotel's high standards. This role is essential for ensuring a comfortable, welcoming, and safe environment for all guests and significantly contributes to overall guest satisfaction.

Key Responsibilities

Guest Room Cleaning and Preparation:

• Clean and sanitize guest rooms, including bedrooms, living areas, and bathrooms (tubs, showers, toilets, and sinks).
• Change all bed linens and make beds following established hotel standards for a crisp and pristine appearance.
• Dust, polish, and vacuum/mop all surfaces, floors, and furniture.
• Replenish all guest room amenities, including toiletries, towels, coffee supplies, and promotional materials.
• Empty trash receptacles and transport waste to designated disposal areas.

Public Area Maintenance:

• Clean and maintain cleanliness in public spaces such as hallways, elevators, lobbies, and public restrooms.
• Disinfect high-touch surfaces in all areas frequently.

Inventory and Supply Management:

• Monitor and manage the inventory of cleaning supplies, linens, and guest amenities on the housekeeping cart and report needs to the supervisor.
• Ensure proper use and storage of cleaning equipment and chemical products in accordance with safety guidelines.

Reporting and Communication:

• Report any maintenance issues, damage, or needed repairs (e.g., broken fixtures, burnt-out lights) promptly to the appropriate department or supervisor.
• Adhere to hotel procedure for logging and turning in all lost and found items.
• Communicate room status (e.g., cleaned, inspected, occupied) accurately and efficiently to the front desk or supervisor.

Guest Service and Safety:

• Respond promptly and courteously to guest requests for extra items (e.g., towels, pillows, cots).
• Follow all safety and security protocols, including guest privacy policies, key control, and use of Personal Protective Equipment (PPE).

Qualifications and Skills

Required Skills:

• Strong Attention to Detail: Ability to notice and correct minor flaws to ensure the highest standard of cleanliness.
• Time Management: Ability to manage time efficiently and prioritize tasks to complete a set number of rooms within a shift without sacrificing quality.
• Physical Stamina: Capacity to perform physical tasks for extended periods, including standing, walking, bending, lifting (up to 25-50 lbs.), and pushing heavy carts.
• Reliability and Trustworthiness: Proven dependability and commitment to maintaining guest privacy and security.
• Teamwork and Communication: Ability to work well with colleagues and communicate clearly with supervisors and guests.
• Preferred Experience:
• Previous experience in housekeeping, custodial, or a similar role, preferably in a hotel or hospitality environment.
• Knowledge of proper cleaning chemicals and equipment usage.
• Education:
• High school diploma or equivalent is preferred but not always required.

The well-being of guests is top of mind at Choice-branded hotels. Guests may experience a variety of new, improved cleanliness protocols and products. The Quality Inn® near Monument Health Rapid City Hospital gives you real value for your hard-earned money. Visitors can easily access national landmarks like the Badlands National Park, Crazy Horse Memorial and Mount Rushmore, as well as local attractions like Downtown Rapid City, Main Street Square and Black Hills Gold Factory. Our location in the medical hub of Rapid City allows our guest easy access to Monument Health entities, Black Hills Regional Eye Institute, Black Hills Surgical Hospital, and several medical offices in Rapid City.

Job Tags

Similar Jobs