Job Description

Summary:   Works under and reports to the Director of Education.  The primary responsibility of this role is to reenter students after dropping and help them with the tools and resources to complete the education if they so desire.  The goal is to assist the student by offering additional services and support which helps the student achieve success.  In addition to the key job elements listed below, the SSC will be focused on Student re-entries and the student’s first 90-day transition to college experience.

This position also requires adherence to CHCP’s core values, which are the basic elements of how we go about our work. They are the practices we use (or should be using) every day in everything we do. Our core values are a small set of timeless guiding principles, which we live by and include:

Key Job Elements

• SSC will focus on student re-entries and the student’s first 90-day transition back to college experience and assist overcoming obstacles.
• Will be responsible for re-entry goals and affecting graduation rates as a whole.
• Assist with retention of students via supportive services and efforts
• Develop and maintain a bank of student services assistance options geared to student needs (e.g. referrals to childcare, transportation, part time jobs, etc.)
• Leads new student stitch-in efforts to include leading weekly stitch in meetings attended by new student committee
• Coordinates efforts to assist students who have dropped, are re-entering, and continuing school
• Regularly reports on students at risk of withdrawing and efforts to assist
• Insures follow up actions based on student survey results, withdrawal data, and other sources of information to get at root causes for student withdrawals prior to completion and drive improvements in student satisfaction and retention
• Assist with daily follow up on absent students
• Participates in Reentry Committee meetings and meets re-entry budgets on a monthly basis
• Facilitate workshops for the benefit of students (i.e. study skills, note taking, solutions for test anxiety, etc.…)
• Meet students in person to provide information about resources, student portal, E-Global library, tutoring, etc.…  
• Communicate with students one on one to discuss special topics, training and coaching. 
• Organize and facility community service opportunities for students, staff and faculty participation
• Perform other duties as assigned by the Student Services Manager or senior staff.

 Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

High school diploma or GED required; degree preferred

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