Remote Call Center Representative Job at TechOp Solutions International, Norfolk, VA

Y2pHdnhHa1dra29qeDBwa1hJNSs1ZElCUFE9PQ==
  • TechOp Solutions International
  • Norfolk, VA

Job Description

TechOp Solutions is seeking CSRs who can provide masterful guidance in a federal contact center environment. Strong candidates will have exceptional customer service skills, including experience deescalating calls, and proficiency in use of common office tools. Team members will support leadership across all aspects of contact center operations, and demonstrate courtesy and professionalism in customer interactions.

Remote position, but candidate must reside in the Hampton Roads area

_ Duties _ :

  • Answer inbound calls, emails, chats, and other contact channels. 

  • Provide direct customer service 

  • Maintain service quality standards, including courtesy, professionalism, and efficiency.  

  • Other duties, as assigned 

Requirements

  • HS degree, or equivalent, required 
  • Customer service experience 
  • Must be able to pass a typing test 
  • Must be able to obtain and maintain government agency suitability requirements as a condition of employment
  • Ability to use telephony tools and applications 
  • Good verbal and written communication skills 
  • Basis computer skills 
  • A reliable, hard-wired internet connection is required

Job Tags

Remote job, Work at office

Similar Jobs

Ann & Robert H. Lurie Children's Hospital of Chicago

Research Nurse, Genetics Job at Ann & Robert H. Lurie Children's Hospital of Chicago

 ...offers the latest benefits and innovations in medical technology, research and family-friendly design. As the largest pediatric provider...  ...and reporting of regulatory requirements. Utilizes the nursing process and performs responsibilities aligning with the Magnet... 

YMCA Camp Duncan

Summer Overnight Camp Activity Director Job at YMCA Camp Duncan

 ...Summer Overnight Camp, Activity Director Under the direct supervisor of the Camp Director/Program Director, the Activity Director will provide support to the day-to-day camp operation. Responsible for assisting ropes programs, aquatic programs, teaching OEE classes... 

Serenity Mental Health Centers

Interventional Psychiatrist Job at Serenity Mental Health Centers

 ...ketamine infusion therapy. We take care of our psychiatrists by offering quarterly events and annual retreats to locations like the Bahamas and Hawaii. What we offer: Paid training to become Brainsway Deep TMS certified Total compensation over $500,000... 

Vitality Hospice

Hospital Liaison Job at Vitality Hospice

 ...Hospital Liaison Help Patients and Families Navigate One of Life's Most Important Transitions Vitality Hospice is seeking a motivated...  ...with hospital case managers, discharge planners, physicians, social workers, nurses, and other healthcare professionals.... 

Aramark

Executive Chef - Athletic Training Center Job at Aramark

 ...standards Manages a culinary team, including chef managers and hourly staff, to ensure quality in final presentation of food Train and manage culinary and kitchen employees to use best practice food production techniques Coach employees by creating a shared understanding...