Job Description

Job Description and Duties

Under general direction of the Supervising Program Technician III, the Program Technician (PT) III in the Problem Resolution Expedite Section analyzes and interprets criminal history documents and resolves all complex errors or omissions prior to submission for entry into the Automated Criminal History System. The PT III must have a thorough knowledge of various statutory code sections and the criminal justice process.

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You will find additional information about the job in the .

Working Conditions

This position is designated for telework under Government Code section 14200 for eligible applicants residing in California and may require reporting to headquarters or field offices and facilities to fulfill operational needs. All telework schedules are subject to change and may be reevaluated at any time. Telework does not change the terms and conditions of employment, the essential functions of job duties, or required compliance with the Department of Justice policies.

This position is eligible for telework and will be required to report to the office as needed/required. The successful candidate must reside in California upon appointment.

Special Requirements

A fingerprint check is required.

The Department of Justice does not provide visa sponsorship and is not an E-Verify employer.

Clearly indicate JC – 516387 in the “Examination(s) or Job Title(s) For Which You Are Applying” section of your State Application.

If you are using education to meet the minimum qualifications for this position,  you must submit a copy of your transcript or diploma .  An official transcript will be required prior to appointment.

Desirable Qualifications

In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Demonstrated experience analyzing and interpreting criminal history records or similarly complex legal/technical documents, including identifying discrepancies and determining appropriate actions.
• Proven ability to independently resolve complex issues by applying policy, research, and critical thinking, with minimal supervisory input.
• Consistently exercises sound judgment when making decisions that impact sensitive or high-risk outcomes.
• Ability to manage a high-volume workload independently, prioritize competing tasks, and meet established deadlines.
• Strong written communication skills, including the ability to clearly document findings, justify decisions, and correspond professionally with internal and external stakeholders.
• Strong verbal communication skills, including the ability to explain complex information clearly and respond effectively to questions or challenges.
• Demonstrated commitment to maintaining confidentiality, including adherence to data security protocols and responsible handling of sensitive information.

Benefits

Benefit information can be found on the  CalHR website and the  CalPERS website.

Statement of Qualifications:

The Statement of Qualifications (SOQ) is required for this position. The SOQ is a narrative discussion of the candidate's education, training, experience, and skills as it relates to the desirable qualifications and duties for the position. The SOQ serves as documentation of each candidate's ability to present information clearly and concisely in writing. The SOQ should explain in detail why the candidate believes his or her knowledge, skills, and abilities could apply towards this position. Your response should be typed in Arial 12 point font and no more than two pages in length. Resumes will not be considered a substitute for the SOQ. Your application may be disqualified from consideration if your SOQ does not adhere to the requirements.

For each of the statements below, please provide specific examples of your experience in the relevant areas. Include a discussion of pertinent issues, course of action, outcome and measurements of success.

1. Describe a situation where you had to communicate complex or unclear information to multiple stakeholders (e.g., internal team, external partners, or the public).

• What made the communication challenging?

• What specific steps did you take?
• What would you do differently now?

2. Describe your personal work habits when no one is actively supervising you.

• How do you stay accountable?

• How do you ensure quality and accuracy in your work?

• Provide a specific example.

3. What is one professional weakness that has impacted your work performance?

• Provide a specific example

• What steps have you taken to improve it?
• What results have you seen so far?

APPLICATIONS WITHOUT A SOQ WILL NOT BE CONSIDERED.

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications -

  A Statement of Qualifications is required and must be included. Please see Statement of Qualifications section below to complete the requirements.

Job Tags

Permanent employment, Full time, Work at office, Remote work

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