Job Description

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POWER UP YOUR CAREER WITH LOUISIANA CAT

Louisiana Cat has been proud to represent Caterpillar® for 4 continuous generations in the state of Louisiana. We have been providing our customers with the highest quality Cat® equipment, service, and parts since 1933. We serve to build and power our community for a better future. We are always searching for high energy, ambitious candidates who are ready to join our team. You can build your future here!

We are searching for a PARTS COUNTER RECEPTIONIST to join our growing operations at our Reserve, Louisiana location.

YOU

The Parts Counter Receptionist reports directly to the branch Parts Manager and provides the highest level of customer service to visitors, customers, and other employees. This person will have a friendly but professional demeanor. The primary focus of the position is to greet walk-in customers, answer the phone, and direct calls. The Parts Counter Receptionist will be seated at the parts counter and will have the knowledge and ability to assist the Parts Counter Sales team when necessary.

YOUR CONTRIBUTION

• Provide a pleasant and professional greeting to customers as they enter the branch.
• Professionally and efficiently answer phone calls to the branch and direct/transfer calls as required.
• Ensure that walk-in and telephone customers are receiving quality customer service.
• Assist the Parts Counter Sales team as needed.
• Regularly clean and disinfect counters, door handles, and other commonly touched surfaces
• Responsible for keeping the coffee service area clean and well stocked.
• Promote a GREAT+ customer experience.
• Demonstrate and promote Company core values of Integrity, Teamwork, Respect, Quality and Customer Service.

YOUR VALUE

• You will be the first point of contact for many customers at Louisiana Cat.
• You will provide administrative support to the Parts and Service departments.
• You will support a culture of professionalism and open interactive team communication with a focus on a sense of urgency.
• You will meet or exceed the customers' expectations as well as the company's initiatives and maintain Caterpillar's standards of excellence.

MOST IMPORTANT QUALIFICATIONS

• REQUIRED: High School Diploma
• REQUIRED: 2+ years of relevant experience
• REQUIRED: Strong computer skills, including Microsoft Office suite
• REQUIRED: Superior level of professionalism and outstanding communication and customer service skills

JOB FACTS

• SCHEDULE: Full time. Monday Friday 8am-5pm some Saturdays 8am-12pm. This position will participate in the Branch's "On-Call" rotation. Specifics will be discussed during interview.
• Will require physical movement as listed in the

LOUISIANA CAT BENEFITS

• Health, Dental, Vision, $50,000 Company Funded Life Policy (if enrolled in Health)
• Short- and Long-Term Disability Insurance
• Voluntary Accident, Critical Illness, Hospital Indemnity, Cancer, Supplemental Life and additional voluntary policies
• 401K Plan with Company Match
• Paid Holidays & Vacation
• Technician Tool Loan Program up to $2,000
• Safety Boot / Safety Prescription Glasses Allowances
• Tuition Reimbursement and Student Loan Assistance
• Employee Discounts
• Credit Union
• Technician Career Development Program - Shop & Field Service Training

SAFETY IN ALL WE DO

• We require strict compliance with PPE (personal protective equipment) safety regulations.
• We maintain compliance with all Federal, State and Local safety and company regulations.
• All employees must follow all Company Health, Safety & Environmental (HSE) procedures.
• Louisiana Cat is a drug-free workplace, including marijuana and THC products.

WHY PEOPLE JOIN LOUISIANA CAT

• We are dedicated to fostering a safe and meaningful work environment that empowers our employees and customers.
• We are known for creating lasting partnerships, guided by our strong company values, customer experience culture and safety standards.
• We are committed to the long-term growth and success of both our employees and customers.
• We have energy, focus and passion delivering results because what we do impacts our customers each and every day.
• We work across Construction, Electrical Power, Industrial, Marine Engines and Oil & Gas industries.
• We invest in training and development programs for our employees to build their toolkit and career paths here at Louisiana Cat.
• We offer competitive pay and benefits, paid holidays and vacation, employee incentive programs and 401(k) company match programs.

WHO WE ARE

We are a growing organization focused on creating a positive impact on our employees, customers and communities in which we operate. We seek out employees who are inspired by our values, thrive in a collaborative environment, and want to become a part of a dynamic company backed by 90+ years of success. We have 23 locations across Louisiana and the Gulf South with Corporate HQ located in Reserve, LA and Power Systems HQ located in New Iberia, LA.

ADDITIONAL INFORMATION

• Louisiana Cat (Louisiana Machinery Co, LLC) and its affiliates are an Equal Opportunity Employer (EEO). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age (40 and over), national origin, disability, or status as a protected veteran. We proudly hire U.S. Veterans.
• Louisiana Cat (Louisiana Machinery Co., LLC) uses E-Verify and complies with I-9 employment eligibility requirements of all new hires. Click here for your rights: click here for more information
• Equal Employment Opportunity Know Your Rights: Workplace Discrimination is Illegal: click here for more information
• Pay Transparency Nondiscrimination Provision: click here for more information
• Louisiana Cat (Louisiana Machinery Co, LLC) and its affiliates are drug-free workplaces and post-offer, pre-employment process includes background check, drug/alcohol screen, and if applicable for the role, pre-employment physical/fit for duty assessments.

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