Job Description

IT Service Delivery Technician

JOB-10046820

Anticipated Start Date

June 29, 2026

Location

Dubois, PA

Type of Employment

Contract Hire

Employer Info

O ur client is a leader in the industry of providing safe water treatment and sewage services, which is a priority for sustainability of humanity. Many infrastructure expenditures approved by Congress this past year provide job stability for employees that work in this industry. This client hires all full-time associates through temporary agencies, so our roles are typically temp-to-hire. This gives our candidates and the client an opportunity to ensure that this will be a good fit for full time role with their company. They have many locations nationally and there is an opportunity for advancement and provide benefits to their full-time employees. Safety is a priority for this client and they provide training and direction for all employees to ensure they are able to do their job safely.

Job Summary

Th e IT Service Delivery Technician I provides first-level technical support to internal users, ensuring reliable operation of computer hardware, software, network systems, and end-user technologies. This role is responsible for troubleshooting technical issues, deploying and supporting endpoint devices, maintaining IT assets, and delivering exceptional customer service to employees across the organization.

Job Description

• Monitor and respond to incidents, service requests, events, problems, and project-related tasks through the organization's IT ticketing system.
• Serve as a first point of contact for end-user technical support inquiries.
• Provide timely and professional support for hardware, software, connectivity, and application-related issues.
• Document troubleshooting activities, resolutions, and knowledge articles to support effective issue management and knowledge sharing.
• Support employees, contractors, and visitors with IT-related needs.
• Deploy, configure, and support desktop computers, laptops, printers, multifunction devices, scanners, VoIP phones, and mobile devices.
• Utilize endpoint management tools to provision, update, and maintain devices.
• Install, configure, and troubleshoot operating systems, productivity software, and business applications.
• Assist with hardware refresh programs and device lifecycle management.
• Assist with creating, modifying, and maintaining user accounts, permissions, and access rights.
• Support identity and access management processes using directory services and cloud-based identity platforms.
• Ensure compliance with security, privacy, and regulatory requirements related to user access.
• Diagnose and resolve basic hardware, software, and connectivity issues.
• Escalate complex technical problems to specialized support teams when necessary.
• Monitor device performance and identify recurring issues requiring further investigation.
• Assist with resolving basic security-related concerns and endpoint compliance issues.
• Maintain accurate hardware and software inventories for all supported equipment and peripherals.
• Ensure support and maintenance agreements are documented and current for IT assets.
• Participate in network and technology asset management activities.
• Support desktop, server, and infrastructure implementations alongside other IT teams.
• Work closely with business stakeholders and IT teams to facilitate upgrades, improvements, reconfigurations, and technology deployments.
  
• Support application development and infrastructure teams throughout project lifecycles.
  
• Participate in IT projects and demonstrate the ability to coordinate or lead smaller technical initiatives.
  
• Share technical knowledge and best practices with team members to enhance service delivery.
  
• Identify opportunities to improve support processes, workflows, and customer experience.
  
• Contribute to operational efficiencies through process enhancements and proactive problem resolution.
  
• Support organizational change initiatives and technology adoption efforts.

Skills Required

• ITIL Foundation certification or equivalent knowledge preferred.
• CompTIA A+, Network+, Microsoft certifications, or other relevant technical certifications are a plus.
• Working knowledge of Windows 10 and Windows 11 operating systems.
• Familiarity with Microsoft 365 applications and services.
• Basic knowledge of Active Directory, Azure Active Directory, and identity management concepts.
• Understanding of endpoint management tools and device deployment processes.
• Familiarity with Cisco VoIP systems and networking fundamentals.
• Knowledge of mobile device management and mobile communications technologies.
• Experience using IT service management (ITSM) and ticketing platforms such as ServiceNow.
• Basic understanding of systems software, networking protocols, and enterprise technology environments.
• Hands-on hardware and software troubleshooting experience.
• Strong commitment to delivering exceptional customer support and building positive relationships with end users.
  
• Ability to communicate technical information clearly to both technical and non-technical audiences.
  
• Excellent verbal and written communication skills.
  
• Ability to tailor communication appropriately based on audience and business needs.
  
• Strong troubleshooting and analytical abilities.
  
• Capable of making sound decisions within defined responsibilities while seeking guidance when appropriate.
  
• Excellent organizational and project coordination skills.
  
• Ability to prioritize competing demands and adapt to changing business needs.
  
• Strong attention to detail and documentation practices.
  
• Ability to work effectively within a team-oriented environment.
  
• Comfortable collaborating across departments, geographic regions, and diverse stakeholder groups.
  
• Demonstrates ownership of assigned work and follows through on commitments.
  
• Proactively identifies opportunities for improvement and process optimization.
  
• Supports organizational changes with a positive and constructive attitude.

Education

• Associate’s Degree in Management Information Systems (MIS), Computer Science, Information Technology, or a related field preferred.
• 1–3 years of experience in IT support, help desk, desktop support, service delivery, or a related technical role.
  
• Equivalent combination of education and relevant professional experience will be considered.

Pay Rate

• $25 - $34 per hour (Compensation will be offered within this posted range based on experience, skills, and market factors)

HirePower Personnel, Inc. is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or other characteristics protected by law.

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