Job Description

:

Title: IAD Customer Service - Baggage Drop Agent

Pay Rate: 17.78 per hour

Location: Dulles International Airport

Job Classification: Full-Time, Non-Exempt

Shift:

• 04:00 AM - 12:30 PM
• 01:30 PM - 10:00 PM

The Customer Service - Baggage Drop Agent assists airline passengers by verifying government-issued identification, issuing passenger baggage tags, and moving such baggage to the client conveyor belt system. The Air Terminal Attendant assists passengers within the Terminal with general questions regarding directions, terminal services, and arranging wheelchair access. Excellent customer service is required. In some instances, air terminal attendants may function as translators and work with foreign travelers.

Basic Qualifications:

• Must be 18 years of age or older

• No high school diploma, GED, or college degree required

Preferred Qualifications:

• One (1) year of customer service or similar work experience preferred

Specific Duties/Essential Job Functions : (Other duties may be assigned)

• Meet and greet airline customers in a positive and friendly manner.
• Move stanchions for optimal line queue management.
• Verify government-issued photo identification and /or authorization to ensure only authorized access to the concourse.
• Issue customer baggage tags and place such tags on checked baggage.
• Move tagged baggage to the client conveyor belt system.
• Comply with all safety, security, compliance, and quality standards and employees must also adhere to all hazardous materials handling requirements.
• Maintain a clean and safe work area at all times.
• Miscellaneous duties as assigned.

Physical Demands:

• The individual may be required to stand and walk for 2/3 or more of the work shift.
• Individuals may be required to talk, hear, and use hands to handle or feel, for 2/3 or more of the work shift.
• Individuals may be required to periodically lift 75 pounds or more for up to 2/3 of the work shift

Work Environment:

• The work environment has a moderate noise level.

Language Skills:

• Ability to communicate effectively in the English language.
• Ability to read and interpret documents such as government-issued identification items, safety rules, operating and procedure manuals, and employee handbooks.
• Ability to effectively present information and respond to questions from managers, clients, customers, and the general public.

Math Skills:

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimal

Reasoning Ability :

• Ability to apply common sense understanding in order to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.

General Company Requirements:

• Employees must comply with the Company's uniform and grooming standards and must wear his or her SIDA badge/Airport ID at all times.
• Employees must comply with all guidelines and policies set forth in ABM Aviation's Employee Handbook. These policies include, but are not limited to, the Company's Zero Tolerance Discrimination and Harassment Policy, Retaliation Policy, Ethics Policy, and Security Policy

Experience:

• Previous airport, baggage handling, warehouse, or porter experience preferred.

Overall:

• Must be 18 years of age or older.
• Must be willing to work on assigned schedule, which includes weekends.
• Must meet all requirements to receive required airport SIDA badge, and Customs Seal (if applicable), including successful completion of a background check and ten-year work history.

MUST have the following three documents with yo for the SIDA Badge Application CBP purposes in case we move you forward for the next steps:

• SSN
• Identification with Current Address (Choose one)**
  • State ID
  • Driver's License
• Citizenship Verification (Choose one)**
  • US Citizens: US Passport or US Birth Certificate/Naturalization
• Foreign Nationals: Green Card or Employment Authorization Document (EAD)
  • EAD Categories NOT ELIGIBLE for SIDA security clearance: A10, A11, C08, C10

Benefit Information: ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM 2025 Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)

Military and veteran-friendly employers, veterans, and candidates with military experience are encouraged to apply.

About Us ABM (NYSE: ABM) is one of the world's largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM's comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries - from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis. ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility. ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM. ABM directs all applicants to apply at ABM does not accept unsolicited resumes.

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