Job Description

"Location: Charlotte, NC. Need candidates local to the location.

Required Skills & Experience • Investigate and resolve fraud alerts/cases in alignment with internal SLAs and regulatory timelines.
• Collaborate with client stakeholders to understand fraud trends, address escalations, and tailor response mechanisms.
• Ensure client expectations are met through regular performance reviews, dashboard updates, and timely communication.
• Analyze emerging fraud risks and recommend preventive rule changes in fraud detection systems.
• Conduct root cause analysis of fraud incidents and assist clients in control enhancements.
• Generate client-specific fraud reports, loss analysis, and recommendations for process improvements.

Responsibile to review potential fraudulent transactions & activites, identify red flags & mitigate fraud.
Provide SME support for fraud detection processes
Conduct Process training for new batches and regular refresher sessions for the team
Accurate reporting of MIS
Undertake other assignments as given by the Team Lead/Manager

Essential skills of the position:
:
Excellent verbal and written communication skills
Proficient in Microsoft Office-Word and Excel.
Experience in making quick, high quality decisions on complex issues
Good logical reasoning
Good understanding of banking or cards principles and operations
Ability to work with concepts and with minimal assistance
Ability to work equally well independently and within a team
Excellent time management skills
Experience working on discrete, time sensitive projects"

Role Descriptions: Fraud Experience and AML
Essential Skills: Fraud Experience
Desirable Skills:
Keyword:
Skills: Knowledge of Anti-Money Laundering
Experience Required:

Job Tags

Work at office, Local area

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