Desktop Support Analyst Job at HCLTech, Frisco, TX

Y0RlaHdXSVdsVVFpd2t0bVhZRno0OThETWc9PQ==
  • HCLTech
  • Frisco, TX

Job Description

Job Title: Desktop Support Analyst

Experience: 1–2 Years

Location: [Frisco, TX]

Employment Type: Full-time

Job Summary

We are seeking a proactive and customer-focused Desktop Support Analyst with 1–2 years of experience in IT support. The candidate will be responsible for providing technical assistance to end users, troubleshooting hardware/software issues, and ensuring smooth functioning of desktop environments.

Key Responsibilities

  • Provide remote or onsite technical support to end users via phone, email, or chat.
  • Install, configure, and maintain desktops, laptops, printers, and peripherals .
  • Perform software installations, updates, and configuration changes .
  • Troubleshoot issues related to Windows OS, MS Office, networking, and applications .
  • Manage and resolve tickets in the ITSM tool within defined SLAs .
  • Provide timely updates to users on ticket progress and resolution.
  • Identify and proactively address potential issues impacting user experience.
  • Coordinate with vendors and internal teams for hardware replacements or escalations.
  • Support IT asset management and maintain accurate documentation.

Required Skills

  • Good knowledge of Windows 10/11, MS Office 365, Outlook troubleshooting .
  • Basic understanding of networking concepts (LAN/WAN, VPN, IP configuration)
  • Experience with Active Directory (user creation, password reset, group policies)
  • Familiarity with ticketing tools (ServiceNow, Remedy, etc.)
  • Strong troubleshooting and problem-solving skills
  • Excellent communication and customer service skills

Preferred Qualifications

  • Certification such as CompTIA A+, Microsoft Fundamentals (optional)
  • Exposure to remote support tools (AnyDesk, TeamViewer, SCCM, etc.)
  • Basic knowledge of hardware troubleshooting and repairs

Soft Skills

  • Customer-focused mindset
  • Ability to work in a team-oriented environment
  • Time management and multitasking capability
  • Strong attention to detail

Education

  • Bachelor’s degree in Computer Science, IT, or related field (or equivalent experience)

Nice-to-Have

  • Exposure to ITIL processes
  • Experience in enterprise IT environment

HCL is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to ***email_hidden*** for investigation.

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

Job Tags

Full time, Local area, Remote work

Similar Jobs

Mass General Brigham

Medical Laboratory Scientist - Blood Bank, Evening Job at Mass General Brigham

 ...discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Blood Bank Technologist 3:00 PM to 11:30 PM We're offering a generous sign-on bonus of $10,000 to eligible candidates who join our team... 

Caliber Public Safety

Auto Parts Coordinator Job at Caliber Public Safety

 ...Service Center Kalamazoo - W Mosel Ave JOB SUMMARY Caliber Collision has an immediate job opening for an Auto Parts Coordinator to inspect, verify, and distribute parts to workstations while confirming arrival and accuracy with Body Technicians. The Parts... 

GAATCO

CDL-A Local Truck Driver Baltimore, MD Job at GAATCO

 ...Join a dedicated Walmart fleet based in Baltimore, MD and enjoy the stability of a local account with daily home time, consistent freight, modern equipment, and excellent benefits. If you're looking for a reliable driving position with a predictable schedule and strong... 

American Airlines

Plant Maintenance Mechanic-Ground Service Equipment Job at American Airlines

 ...Execute assignments requiring auto mechanic skills Tow ground equipment Execute assignments requiring skills from a skilled...  ...months training from an accredited school in automotive mechanical maintenance, or 18 months mechanical experience on automotive equipment.... 

Datatricksai

AI Training Specialist Job at Datatricksai

 ...individuals** to help train the next generation of Large Language Models (LLMs). This is an entry-level, non-technical role where your human judgment is the most valuable asset. **No degree required.**### **What Youll Do*** **AI Quality Control:** Review and rank...