Job Profile: Customer Care Representative
Responsibilities
· Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
· Communicates with customers regarding service request or problems; documents, evaluates and resolves customer’s inquiries.
· Thoroughly documents all contacts and conversations; follows up as required.
· Works with other departments to complete customer requests as needed, and minimize escalations.
· Gains proficiency in various administration and automated workflow systems.
· Processes complex and varied service requests.
· Represents our customer with professional pride to internal and external customers.
· Consistently meets/exceeds set quality and productivity metrics.
· Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.
Qualifications
· Current FINRA Series 6 license at time of application.
· High School diploma or equivalent.
· Up to 1 year experience with call center or customer service experience/training.
· Fundamental computer knowledge and maneuverability within window applications.
· Basic understanding of Microsoft office suite, specifically Word and Excel.
...About this role About this role BlackRock is hiring an Administrative Business Partner to support the Government Affairs and Public Policy (GAPP) leadership team, based in NYC. GAPP is part of BlackRock's Global Corporate Affairs organization and plays a central...
Additional Information About the Role Unit - Center for Practice Excellence PRN Eight hours per week Typical hours 8:00-4:30 p.m.; with flex depending on needs of the role PhD / Doctorate Illinois RN License Five+ years RN work experience ...
...Role Description Dropbox is looking for an experienced Workforce Planning Business Partner to join our Strategic Workforce Planning team. This is a high-impact role responsible for delivering informative, data-driven and practical workforce solutions to support our...
Be the first face and voice of a highly regarded Washington, DC association. As the Administrative Assistant/Receptionist, youll play a pivotal role in creating a welcoming experience for clients, visitors, and staff while ensuring smooth daily operations behind the scenes...
...your business grow, engage your audience, and achieve success that lasts. Job Description Position Overview The Public Relations Coordinator manages PR campaigns and communication strategies to enhance brand reputation and public image. Key...