Customer Care Specialist Job at Ad-Vance Talent Solutions, Land O Lakes, FL

Y3pPaXgyUWVrMGdpemtSdVhZSjM0dElLUFE9PQ==
  • Ad-Vance Talent Solutions
  • Land O Lakes, FL

Job Description

JOB TITLE:  Customer Service Specialist

LOCATION:  Land O'Lakes, Florida

SCHEDULE:  Monday thru Friday 8am-4:30pM

PAY RATE:  $16.54/HR.

ESSENTIAL JOB FUNCTIONS:

  • Respond to customer inquiries and complaints via phone, email, and in person regarding utility services
  • such as water pressure, outages, main breaks, boil water notices, and hydrant flushing.
  • Provide detailed information on procedures, regulations, billing, service areas, permits, and fees.
  • Guide customers through troubleshooting steps and online account setup.
  • Make outbound calls to customers at risk of disconnection and negotiate payment plans for high-balance
  • accounts.
  • Contact customers with high usage to discuss leak detection and billing adjustment programs.
  • Accept and process payments via cash, check, money order, and credit card.
  • Utilize customer information systems (CIS), asset management software (EAM), and online tools such as
  • the Property Appraiser and Clerk of Court websites.
  • Prepare and process records, logs, EFTs, and service applications.
  • Perform data entry, update customer records, and generate reports to track departmental goals.
  • Dispatch Operations & Maintenance (O&M) crews as needed to address service-related issues.

 

Minimum Requirement:

 

PHYSICAL SKILLS/WORKING CONDITIONS:  Ability to communicate effectively using verbal, written, and

visual communication. May be required to work different shifts, including nights and weekends.

EDUCATION, TRAINING AND EXPERIENCE:

  • High school diploma or equivalent.
  • Minimum of three (3) years of customer service experience involving frequent public contact.
  • Proficiency in using personal computers and customer service telephone systems.
  • Call center experience is highly preferred and recommended, as this role requires strong communication skills, the ability to manage high call volumes, and a commitment to delivering
  • exceptional service in a fast-paced environment.

 

LICENSES:  Must possess a valid Florida driver's license.

 

Knowledge, Skills and Abilities

  • Knowledge of standard office methods and procedures.
  • Knowledge of County departments, operations, and regulations.
  • Knowledge of the County's mission, vision, and core values.
  • Ability to maintain records/files accurately and legibly, prepare reports, and correspondence.
  • Ability to meet and deal with the public effectively.
  • Ability to establish and maintain effective working relationships with employees and the public.
  • Ability to communicate effectively via telephone, in person, in writing, and online.
  • Ability to make decisions and work without close supervision.
  • Ability to operate a personal computer and other office equipment.

IND3

Job Tags

Full time, Work at office, Monday to Friday, Shift work

Similar Jobs

SEIU UHW West, United Healthcare Workers West

Organizer / Union Representative - San Diego Job at SEIU UHW West, United Healthcare Workers West

 ...SEIU UHW West United Healthcare Workers West Organizer / Union Representative San Diego Based in San Diego, CA and surrounding areas Position: Organizer/Union Representative Classification: Full-time, Exempt Position Summary: The role of SEIU... 

Housing Authority of Snohomish County- HASCO

Housing Navigator Job at Housing Authority of Snohomish County- HASCO

 ...interested in serving people who are looking for safe, secure housing? Do you enjoy being the helpful voice in someone's otherwise complicated...  ...by helping our county's vulnerable populations? Our Housing Navigator provides services and engages with clients, assists them with... 

DeAngelis Diamond

Safety Manager Job at DeAngelis Diamond

 ...DeAngelis Diamond is an innovative, award-winning, national construction management firm, specializing in healthcare, commercial, and multi...  ...ENR Top 400 Company. We are searching for an outstanding Safety Manager to join our team. If you have 5+ years of experience,... 

All Medical Personnel

Internal Medicine Nurse Practitioner Job at All Medical Personnel

 ...Practitioner Family Practice Physician Assistant Shifts : Ongoing per diem Job Details: Outpatient Corporate Health and Wellness For Employees and Family Members Focus on wellness & prevention Acute episodic & primary care treated Common cases are... 

EngineerIT

Industrial Maintenance Technician Job at EngineerIT

Multiple Direct Hire Opportunities at various companies in the Southern, IN and Greater Louisville, KY regions. Multiple shifts available Various Industries (Automotive, Injection Molding, Food Grade) Please apply and we will work together to find the best possible...