Job Description

Tallahassee Downtown Market: Hampton Inn & Suites, Aloft Marriot, Hyatt House

What Makes a Hotel Sales Manager - OEM within a McKibbon Cluster Market?

As a key member of a cluster hotel team, the Sales Manager has influence and accountability for the revenue generation of the properties assigned. Reporting to the General Manager or Market Director of Sales, the Sales Manager will be responsible for maintaining the highest level of competencies to help the properties achieve their business goals while embracing the McKibbon Guiding Principles. This position is an overtime eligible manager (OEM), overtime does apply and is calculated accordingly.  

A Day in the Life:

• A sales manager will be responsible for sales and revenue generation for the properties assigned.

• Segments will vary based on size and experience of sales team and hotel needs.

• You will be responsible for maintaining compliance and remaining up to date on new sales initiatives for the brands and company.

• Sales Manager will be actively involved in the STAR report critique and entering results in the month end report.

• Implement and train on all McKibbon procedures that relate to sales, including systems and processes as directed by supervisor.

• You will maintain positive relationships with the management company, property owners, and clients.

• You will support guest experience and satisfaction in all operations.

• Sales Manager will act as the face of the properties by being actively involved in the local community.

• Check emails and voicemails daily with appropriate prompt response.

• Review McKibbon Hospitality’s daily report.

• Participate in Daily Sales Stand-Up.

• Review daily Delphi calendar (account, group, and function traces).

• Review Delphi trace manager for past-due traces.

• Enter all sales activities into Delphi (traces, QIC, lost business).

• Review assigned hotel(s) in-house guest ledger/arrival list.

• Research and prospect leads assigned.

• Prospect to set appointments/joint appointments/tours.

• Proactively work on and update target accounts.

• Greet all assigned in-house meetings.

• Set-up/maintain group block on group/function schedules.

• Review budget and P/L with general manager.

• Provide knowledgeable input to operations team to assist in the creation of the

• Budget Workbook.

• Express interest in participating in new hotel and/or acquisition sales blitzes with corporate sales team as requested.

• Discuss interest in becoming a trainer for position focused training.

• Attend sales training as recommended by your general manager or Director of Sales.

• Possess strong listening skills with the ability to comprehend and address concerns and issues raised by workers, clients, and guests.

• Must be attentive, friendly, helpful, and courteous to clients, guests, and associates.

Requirements

• Associates/bachelor’s degree preferred.

• 1-year minimum experience in hotel sales preferred.

• Preferred experience with major brands such as Marriott, Hilton or Hyatt.

• A proven track record of meeting sales goals.

• Ability to actively support operational teams.

• Implement and maintain all sales documentation.

• The ability to make revenue management decisions to effectively grow market share.

• The ability to produce proactive sales strategies through direct sales calls, prospecting for new clients, and client visits.

• Computer Skills: Word, Excel, PowerPoint

• Experience with Delphi Standard or Delphi FDC (highly desired).

• Must be able to work independently and simultaneously manage multiple tasks.

• Strong organization and presentation skills.

• Ability to effectively interact with people of diverse socioeconomic cultural and ethnic backgrounds while solving complex problems and creating a productive sales environment.

• Ability to ensure that hotel policies, procedures and brand standards are followed.

• Maintain a high level of professionalism, trust and responsibility.

• Demonstrates exceptional attention to detail, ensuring accuracy and timeliness in all communications and documentation.

• Must excel in high-pressure, fast-paced environments.

• Embrace McKibbon’s Guiding Principles: Think Bigger, Love Your Community, Do the Right Thing, Support Each Other, Make a Lasting Impression.

Perks & Benefits Beyond the Basics: 

We know that hospitality starts from within, and that’s why we value the employee experience as much as we value our guests’ experience. From our competitive benefits package to our fun-loving spirit, we strive to create an environment that’s equal parts work and play. Our people will always be our first investment. We offer benefits and perks based on full or part time employment: 

Benefits: Full Time Associates:  

• Comprehensive benefits package including medical, dental, and vision  

• Life insurance 

• Pet Insurance

• Short and long-term disability 

• Paid time off and holidays 

• Tuition assistance 

Financial & Occupational Wellness: All Associates 

• Competitive Compensation with incentives (incentives vary by position)

• 401K Savings Plan, 50% matching up to 10% of compensation

• Associate referral program 

• Brand and company training classes, workshops and conferences for career growth and development (varies by position)

Personal Wellness: All Associates

• Fundraising matching funds program 

• Team volunteer opportunities 

• 24/7 chaplain services 

• Exclusive hotel rate discounts 

Any state specific holiday, vacation or benefit requirements will apply.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other protected characteristic in accordance with applicable federal, state, and local laws.

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