Job Description

Now Hiring: Airport Customer Service Coordinator

Create a Great First Impression for Travelers with zTrip

zTrip is looking for friendly, professional, and customer-focused Airport Customer Service Coordinators to support transportation operations at Jacksonville International Airport. In this highly visible role, you'll serve as the first point of contact for arriving travelers, assisting with transportation needs, coordinating passenger pickups, and ensuring a smooth and welcoming experience.

At zTrip, we're committed to providing safe, reliable, and innovative transportation solutions while delivering exceptional customer service to every passenger we serve.

Why Join zTrip?

As one of the nation's leading transportation providers, zTrip offers exciting opportunities for individuals who enjoy helping people and thrive in a fast-paced environment. If you're passionate about customer service and enjoy working in an airport setting, we'd love to have you on our team.

What We Offer:

• Medical, Dental, Vision, and Life Insurance
• Paid Time Off (PTO)
• Paid Holidays
• 401(k) Retirement Plan
• Career Growth and Advancement Opportunities
• Dynamic and Team-Oriented Work Environment

Available Shifts

Full-Time

• Monday-Sunday | 8:30 AM - 4:30 PM
• Monday-Sunday | 4:30 PM - Last Flight

Part-Time

• Saturday & Sunday | 10:00 AM - Last Flight

Key Responsibilities as an Airport Customer Service Coordinator:

• Welcome arriving passengers with a friendly and professional attitude
• Assist travelers with transportation options and pickup coordination
• Manage passenger flow in designated transportation areas
• Connect passengers with available drivers and transportation services
• Provide information regarding zTrip services, fares, and travel options
• Answer questions and assist with directions throughout the airport transportation area
• Support passengers requiring accessibility assistance or special accommodations
• Address customer concerns quickly and professionally
• Communicate effectively with drivers, dispatchers, and airport personnel
• Maintain a positive and organized transportation environment
• Represent zTrip with professionalism, courtesy, and outstanding customer service

What We're Looking For:

• Strong customer service and communication skills
• Friendly, outgoing, and professional demeanor
• Ability to stay organized in a busy, fast-paced environment
• Comfortable interacting with people from diverse backgrounds
• Strong problem-solving skills and attention to detail
• Reliable attendance and punctuality
• Ability to work independently and as part of a team
• Previous experience in customer service, hospitality, transportation, tourism, or airport operations is a plus

Why This Role Matters

As an Airport Customer Service Coordinator , you'll help create a positive first impression for thousands of travelers arriving in Jacksonville. Your ability to provide guidance, coordinate transportation services, and deliver exceptional customer care will help ensure every passenger's journey begins smoothly and stress-free.

Apply Today

If you enjoy helping people, providing exceptional customer service, and working in an exciting airport environment, apply today to become an Airport Customer Service Coordinator with zTrip and help keep travelers moving with confidence.

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