Job Description

Summary

Serves as a relationship manager and advisor for assigned students to deliver a positive learning experience; advises, provides academic counsel, and proactive support to students from acceptance and initial enrollment through program completion

Essential Job Functions

• Provides ongoing academic advising to undergraduate and graduate students
• Assists students with course selection and registration, course waivers, withdrawals and course drops, and other academic-related administrative requests
• Establishes and maintains ongoing contact with students through a variety of communication methods, including telephone, email, workshops and seminars, blogs, and social media sites
• Answers customer questions in a professional and courteous manner; employs a collaborative approach to problem-solving questions or concerns from students
• Establishes and maintains collaborative and cooperative relationships with staff, faculty, and other internal constituencies to resolve student issues related to enrollment in programs
• Builds relationships with students by providing guidance on time management, study skills, career exploration, and other areas of need
• Uses analytics data to track student progress and outcomes in courses; provides proactive outreach to students who appear to be experiencing difficulties
• Conducts ongoing reviews of assigned students' academic progress and records, monitoring retention of assigned students against the university's retention goals; implements outreach and communications accordingly
• Assists with implementing, monitoring, and measuring retention strategies for students; identifies opportunities for improvement in providing students with a positive student experience
• Performs other duties as assigned

Required Qualifications

• Minimum of a bachelor's degree
• Experience working in academic advising in higher education, telemarketing or other related experience

Preferred Qualifications

• Master's degree in business, education or in a related field of study
• Proficiency in Banner, DegreeWorks, and/or Starfish

Compensation:  $48,000/annualized 

Benefits: This full-time position offers a comprehensive benefits package, which includes health, dental, and vision insurance, life insurance, long-term disability insurance, paid holidays, sick time, vacation time, a 401(k) retirement savings plan, health care and dependent care flexible spending accounts (FSA), educational assistance benefits, and an employee assistance program. Participation in any benefit is subject to meeting eligibility criteria. The university reserves the right to modify, amend or terminate any benefit or benefit programs as they apply to any participants, including but not limited to current and former employees. This is only a summary; the full details, which control, are in the applicable plan documents.

Please Note:

Qualified candidates must live or relocate to live within a daily commuting distance of the Providence Campus location upon hire.

Applications are accepted on an ongoing basis until job posting is closed.

Johnson & Wales University is an equal opportunity employer. The university does not illegally discriminate on the basis of any protected class. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnic and national origin, familial status, gender or gender identity, genetic information, military service, national origin, pregnancy and related conditions, race, religion, sex, sexual orientation, veteran status, or any other protected class.

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